Thanks for purchasing our products at OHHO Express, We are glad to be of service to you. Due to the nature of our business and products we sell, and the prevailing situation at the moment we cannot offer refunds for products ordered or already delivered. But if and when there is a product in your order which is not available with us we shall refund the amount to your OHHO Wallet within 3 working days, which can be utilised within 12 months.